Do you have a question?

Frequently Asked Questions

General Questions

Why do you give away free watches?

Are your products water resistant?

What payment methods are accepted?

Will my data be used by other third parties?

Do you accept Cash on Delivery?

How safe is it to place an order on your site? Will you have access to my bank details?

Why was I charged without completing an order?

Are there any additional costs I need to pay?

How do I track my order?

Shipping & Delivery

Where is my order? How can I track my order?

Do you ship your products to my country?

How are my items shipped?

How long does shipping take?

Where are you shipping from?

What time are deliveries usually made?

What happens if I am not at home during the delivery?

Do I have to pay for customs, duties, or import taxes?

I input the wrong shipping address. What do I do?

Can I change my billing address?

Refunds & Returns

Can I get a refund if I'm unhappy with my purchase?

Can I cancel my order after it is placed?

Can I return my item and exchange it for another product?

Order Changes

What if I have changed my mind about my order?

Can I change my order after it has been placed?

Damaged Items & Order Issues

My item arrived damaged. What do I do?

The wrong item arrived. What can I do?

Only part of my order arrived. Where is the rest of my order?