FAQ


Q. When will my order arrive?

A. Shipping should your package should take within 21-40 days and typical shipping times are 20-31 days.

 

Q. Who ships my items?

A. Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.

 

Q. I made a large order but not all the items have arrived yet?

A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.

 

Q. How can I track my order?

A. If you have ordered an item through our promotional ($0.00 per item) offer please note that we may not be able to offer a tracking number for your item. You can check the 'Track My Order' page, as shipping information will be available in some cases.

 

Q. How can I change my delivery address?

A. Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

 

Q. Why are some of your products free?

A. One of our main goals is to provide everyday fashion forward style. To achieve this goal, we sometimes run promotional free item campaigns, where you only cover the cost of shipping. As a result, we hope you acquire you as a customer who will come back again in the future.

 

Q. Are there any other costs I need to pay?

A. We only ask customers to cover the small packaging and shipping costs to ship their order (around $9.99 per item to anywhere in the world). There are no other costs, now or in the future.

 

Q. Where are you shipping from?

A. Like many great American companies, we currently ship from our warehouse in Asia. As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door. 

 

Q. Will my data be used by other third parties?

A. No, we value your trust. Your personal details will never be shared or sold to any third party vendors.

 

Q. How safe is it to place an order on your site, will you have access to my bank details?

A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.

Folsom & Co. itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.

Alternatively you can make payment through our additional payment provider Paypal.


If you have a question which isn't answered here, please email us at support@folsomshop.com.